At Penelope Branding, we are committed to delivering your orders safely and efficiently, no matter where you are in the world. Our goal is to provide a smooth and reliable shipping experience from the moment you place your order until it arrives at your doorstep.
All orders are processed within 1–2 business days after confirmation.
Once your order has been packed and dispatched, you will receive a confirmation email with tracking details (where available).
We partner with trusted courier services to ensure that your package reaches you securely. The available shipping methods will be displayed at checkout, depending on your delivery location.
Once your order has been shipped, you can track its progress using the tracking number provided in your confirmation email. Tracking availability may vary depending on the courier and region.
If the courier is unable to deliver your order after multiple attempts, the package may be returned to us. In such cases, we will contact you to arrange re-delivery. Additional charges may apply for re-shipping.
If your package arrives damaged or does not arrive within a reasonable period, please contact us at [email protected]. We will work with our courier partners to resolve the issue and ensure your satisfaction.
For any shipping-related questions, please reach out to our team:
Email: [email protected]
