At Penelope Branding, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Refunds and Returns Policy ensures a simple and transparent process.
You may request a return within 7 days of receiving your order.
Items must be unused, in their original condition, and with all tags and packaging intact.
To start a return, please contact us at [email protected] with your order details.
Once your returned item is received and inspected, we will notify you by email.
If approved, your refund will be processed within 10 business days.
Refunds will be made through the original payment method (Cash on Delivery refunds will be arranged through bank transfer or store credit, as applicable).
We allow product exchanges for size or color variations within 7 days of delivery.
Exchanges are subject to product availability.
Certain items may not be eligible for returns due to hygiene or safety reasons (such as personal-use accessories). These will be clearly marked on the product page.
If you receive a defective or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
For all return and refund inquiries, please reach out to us at:
Email: [email protected]
